Using Children in Consumer Research


Children are becoming more and more influential in purchase decisions and may have the final say in whether or not a product becomes a household favorite. Their insights can be extremely valuable, and not just for products aimed specifically at them. However conducting research with children comes with particular challenges. Here are a few guidelines that can be used to help reliably predict children’s preferences:

 
What information will the children be capable of providing?
You must keep in mind that the children’s ages will affect their ability to answer research questions.  As children age their language skills, memory, and reasoning abilities are usually more mature and allow for more complex tasks.  However, we also need to remember to consider variations in children’s abilities even at similar ages.

How do we determine the correct test methods for different ages?
Since most of testing with children is concerned with their liking of a product we need to use the hedonic methods and/or rankings and ratings scales that have been demonstrated most appropriate for each specific age group.

How do we conduct the research?
Preschool age children are preliterate and must be interviewed one-on-one.  Children ages 5-7 still require assistance, but are capable of longer scales.  With children over eight the test can be self-administered with occasional assistance from the research staff.  Remember consent must be obtained from a child’s guardian to participate.

Where should these panels be conducted?
We must strive to create an inviting and friendly environment in which the children feel comfortable.  We should avoid using an authoritarian style and refrain from any comments which the children might feel are criticisms.   It is important that we communicate in a language they understand.

When should these panels take place?
As a general rule, mornings are a good time to conduct panels, as children are usually more alert.  It is best to avoid after-school hours when they are tired and need a chance to spend some unstructured time.  For foods serve them as close to the time of day they are normally consumed.

How will we handle the fact that children influence each other?
The research setting must be carefully managed in order to control the fact that friendships and other social structures might unduly influence the study’s results.


Posted in Consumer Research, Consumer Science, Sensory Research |


Consumers drive new products innovation


Store Brand Decisions today shared highlights from some research stating “Today’s empowered consumer wants to be involved in the decision-making process, whether that is simply providing feedback or suggesting entirely new product lines’

Read the story here

This is what we have been doing at consumer science for the past 15 years!
Drop us a line if you would like to try it.


Posted in Consumer Science, Store Brands |


Do consumers want American food?


Seeing the words “Made in the USA” on a grocery store product is a breath of fresh air to a skeptical American Shopper. A product of any other country equals a heightened fear of the unknown and complex supply chain that is imported foods. In a recent food safety survey from Deloitte 47% of consumers state they are very concerned about the safety of imported foods.

However, with the demand by Americans for variety and low cost goods, the billion dollar business of food imports is booming in the United States. Interestingly in that same survey when asked about reading the country of origin labels on products, only 19% of shoppers report reading them all the time. It might be interesting to do a customer perception study of putting country of origin on front of pack in a similar way to the recent moves in nutrition – and how much more they would be willing to pay!


Posted in Consumer Science |


Penalty Analysis – Getting more from Sensory Research


Penalty analysis is a statistical technique that can be run on Just About Right (JAR) scales to prioritize which attributes of a product most affect liking. My white paper on this is in the downloads section if you want to read more about it.


Posted in Consumer Science, Sensory Research |


Want new customers?


Dell what are you doing? 2 weeks after the promised date and there was no sign of the new computer I ordered. When I called the response was “Well, sorry! You can purchase any other computer from other sources and if this computer arrives you can return it back with no obligations”.  So after years of being a loyal customer I am not going to buy Dell again and I’m telling all the people I know about my experience.

Research shows that acquiring new customers, depending on the industry, costs 3 to 5 times more than retaining existing ones.  But still companies keep going after new customers, ignoring the needs of the current customers.  What is your company doing to listen to your customers? Find out what they are thinking about you and your products before your competitor finds out and exploits your weakness.


Posted in Consumer Science |


Machines vs. Humans in Sensory Panels


Will taste panels soon be a thing of the past? Electronic tongues and noses are in
development with several different universities and companies across the world
(google electronic tongue for more information). Similar to human taste buds,
E-tongue has specific sensors that detect the chemical compounds responsible
for flavor, generates an electric impulse and with the help of software these
signals are translated into ‘a taste fingerprint’. Applications include
assessing sweeteners, wines and other liquidized products. The key benefit is
the consistency and repeatability of the results; where humans differ in their
sensitivity towards a taste perception.

However the machines can’t tell you which product it prefers. Currently useful application
for the machines is limited to assessing known specifications, preferably of
high volumes of similar products. Now why is it that some consumers prefer the
taste of Hunt’s ketchup while others swear by Heinz? Maybe we need those humans
for a little longer.

By Kasturi Chitre, Consumer Science


Posted in Sensory Research |


Consumers shop for Store Brands


We recently did some research for PL Buyer magazine on consumer attitudes to Store Brands. The really interesting point coming out, different to research from previous years, is that shoppers are now specifically choosing stores for their proprietary brands. Also interesting was that younger generations are much more accepting of Store Brands than older ones. If you want to read the full research you can get it from our dowload section.


Posted in Consumer Research, Consumer Science, Store Brands |


Welcome to Consumer Science


Check back soon for blog entries that are related to our industry of consumer opinions and product insights.


Posted in Consumer Science |